General
This Fair Use Policy applies to your use of our (Quenza B.V., "Quenza") application, mobile and desktop as a professional with an Unlimited subscription or as a client. This Fair Use Policy forms a part of the agreement we have with you.
Professionals, Unlimited subscription
For professionals, this Fair Use Policy applies to the Unlimited subscription plan and also to professionals within an organization account.
We have different pricing plans with different usage limits, for example maximum amounts of clients, activities, pathways, sent credits, expansions, professional storage and client storage.
The "Unlimited" and "Organization" subscriptions are named unlimited because most of our customers do not use or create exceptionally large amounts of data. However, even the Unlimited and Organization subscriptions have their limits. We have to make sure we can maintain the stability of the app so that it is available for all of its users.
Usage limits for professionals with Unlimited subscription
If you have an Unlimited subscription or are a professional within an organization, you can use the app and create data within the following limits:
| Activity | Limits |
|---|---|
| Number of sent chat messages per month | 10 000 |
| Total number of groups | 100 |
| Total number of clients | 500 |
| Total number of (sub)folders | 1000 |
| Total number of files within all folders | 10 000 |
| Total number of pathway only activities | 5000 |
| Total number of activities in the professional library | 1000 |
| Total number of pathways in the professional library | 200 |
| Total number of notes created | 30 000 |
| Number of sent activities (includes pathway activities) per month. This includes the total number of "to-send-in-the-future" emails from pathways | 15 000 |
Usage limits for clients
If you are a client, you can use the app and create data within the following limits:
| Activity | Limits |
|---|---|
| Number of sent chat messages per month | 10 000 |
| Total number of (sub)folders | 1000 |
| Total number of files within all folders | 10 000 |
| Total number of notes created | 30 000 |
How are the monthly usage limits measured?
The measurement of your usage will start again after the end of the month. The monthly measurement starts on the date on which you have signed up for your account.
How are the total usage limits measured?
The total measurement starts on the date on which you have signed up for your account.
What happens if you reach the limits?
Reaching a usage limit will prevent you from performing the related action and displays a message informing you of that limitation. Other actions within the app can still be performed without restrictions.
Can this Fair Use Policy be updated?
We may have to update this Fair Use Policy from time to time. In that case, you will be asked to approve the updated Fair Use Policy when you next sign into your account. The latest version can always be found at https://quenza.com/quenza-fair-use-policy.pdf
Last Edited on 11 APR 2022