In this Privacy Policy of Quenza B.V. (“Quenza”), you will find information about how we use your personal data (“personal information”) when you use the app and/or visit our website quenza.com, including any other domain names used by us for that website (the “website”).
In summary:
This Privacy Policy is for professionals, clients, website visitors and our other contact persons.
The Quenza app (also: the “app”) is a web and mobile application that can be used by professionals like, but not limited to, coaches, therapists, clinical psychologists, workshop facilitators, counselors, social workers, healthcare professionals and HR professionals (“professionals”) for streamlining their work flow, including making notes, keeping in contact with their clients and viewing and managing information about their clients in relation to their personal growth. Clients can use the app to engage in activities that are assigned by their professional and keep their personal information up to date.
When referring to “you” in this section, we mean the professional who uses the app.
The Quenza app
In the app, two types of personal information are processed:
For your personal information, we are responsible as controller as referred to in the General Data Protection Regulation (“GDPR”) because we determine the purposes and the means of that personal information processing.
For your clients’ personal information we are a processor as referred to in the GDPR. You determine the purposes and the means of that personal information processing. The GDPR will not apply to you if you do not have an establishment in the European Economic Area (“EEA”), and if you do not monitor persons in the EEA or offer products or services to them. You may however be subject to other privacy legislation. You are responsible for informing your clients about the processing of their personal information in the app. However, as a service to you, we give an explanation of the likely purposes, legal grounds and recipients and retention terms. This information is explained in the section of this Privacy Policy under ‘Clients’ personal information’.
The website
Furthermore, through the website, we process personal information of our website visitors. This is explained in this Privacy Policy under ‘Website users’.
Other contact persons
We also process personal information of our contact persons, such as vendors and customers. This is explained in this Privacy Policy under ‘Other contact persons’.
What personal information do we process?
We process the following personal information, your:
From who do we collect your personal information?
We only collect your personal information from you.
For what purposes do we use your personal information?
We use your personal information for the following purposes:
On what legal basis do we process your personal information?
We process your personal information on the following legal basis:
Are you required to submit personal information?
Yes, you are required to provide some personal information in order for us to process your subscription. This is indicated when you sign up for an account. The payment information is required to be able to process your payment when you purchase a subscription to the app and your basic contact details and financial information are required for us to comply with legal obligations.
How long is your personal information stored?
We store your personal information as long as you have an account with us. When you close your account, your personal information will be deleted after three months. When you end your subscription or fail to meet your payment obligation your personal information will be stored for three months and will then be permanently deleted. Save for information we are required to store pursuant to tax laws in the Netherlands, such as information relating to your subscription and transactions and our financial obligations during a period of seven years and save for personal information we may have to retain in relation to a dispute with you, if applicable, in which case we will save it until it is no longer required for the dispute.
When referring to “you” in this section, we mean the professional’s client. We are not the controller for your personal information, your professional is. Your professional is responsible for informing you about the processing of your personal information in the app. However, for general information purposes, in this section we give an indication of the purposes, legal grounds and recipients that typically apply when your professional uses our app. You cannot derive any rights from this text.
For what purposes does your professional typically process your personal information?
Typically, your professional will process your personal information in the app for the following purposes:
On what legal basis does your professional process your personal information?
Typically, your professional will process your personal information in order to perform the agreement with you, to fulfil legal obligations and for your professional’s legitimate interest in managing his or her business.
With whom will your professional share your personal information?
In the first place, your professional shares your personal information with us, in order for us to offer the app to your professional and to you if you have registered for a client account in the app.
How long is your personal information stored?
Either you, when you have a Quenza account, or your professional determine how long your personal information is stored. Typically, a professional will store a client’s personal information during the work with you and for the period determined by applicable law. Making use of the privacy settings within the Quenza app you can remove your account and all related personal information.
When referring to “you” in this section, we mean other contact persons we generally have contact with.
What personal information do we process?
We process, at most, the following personal information, your:
From who do we collect your personal information?
We only collect your personal information from you or from the organization you work for, as the case may be.
For what purposes do we use your personal information?
We use your personal information for the following purposes:
We do not sell your personal information and do not offer a financial incentive for your submission of your personal information.
On what legal basis do we process your personal information?
We process your personal information on the following legal basis:
How long is your personal information stored?
We store your personal information as long as we keep in touch with you. Your personal information will be stored for two years after our last contact, save for information we are required to store pursuant to tax laws in the Netherlands, such as information relating to financial transactions and our financial obligations during a period of seven years and save for personal information we may have to retain in relation to a dispute with you, if applicable, in which case we will save it until it is no longer required for the dispute.
When referring to “you” in this section, we mean anyone visiting our website.
For what purposes do we use your personal information?
We process your personal information for the following purposes:
For more information regarding cookies please view our Cookie Policy
No. We do not sell or trade your personal information. We also do not offer a financial incentive for your submission of your personal information.
We make use of service providers, such as the hosting provider of our website (SiteGround), the hosting provider for the app, advertising service providers, a payment service provider (Stripe), an administrative service provider, an IT-development company, an email marketing provider (Mailchimp), an analytical service provider (Google), App stores for distributing the Quenza app (Google and Apple) and an IT-support company, to be able to offer and operate our websites, apps and our business.
We may be required by law to disclose certain personal information, we will then endeavor to only disclose personal information that is strictly required pursuant to applicable laws.
Where do we store your personal information?
We store your personal information in the Netherlands, Germany, Belgium, Ireland, Denmark and/or Finland with Privacy Shield and/or SCC certified providers.
When you use the app in a country outside the European Economic Area, you will access your own personal information in that country. As far as this is regarded as a transfer to that country, this is necessary for the performance of the agreement we have with you, in order for you to make use of the app.
Our quenza.com website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use up-to-date software to conduct regular Malware Scanning on our computer systems.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology when in transit and is encrypted at rest within the database.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All financial transactions are processed through a trusted payment provider (Stripe) and are not stored or processed on our servers.
What rights do you have with regard to your personal information?
Pursuant to the GDPR, you have the following rights with regard to your personal information:
You may also have other rights under other applicable data protection / privacy legislation, such as the right to non-discrimination (we will not discriminate you when you exercise your rights under applicable laws).
If we are the controller for your personal information (i.e. if you are a professional, a website visitor or other contact person), you may send a request with regard to your personal information using the contact details under ‘Contacting Us’ below.
Please note that we may be entitled under applicable laws to refuse a certain request.
If there are any questions regarding this Privacy Policy or about your personal information, you may contact us using the information below.
Quenza B.V.
Gandhiplein 16
Maastricht, Limburg 6229HN
The Netherlands
info@quenza.com
Can this Privacy Policy be altered?
Yes, we reserve the right to alter this Privacy Policy. The current version of the Privacy Policy can always be found at the following URL: https://quenza.com/privacy-policy/
Last Edited on 20-01-2021