Best Social Work App and Software For Helping Clients Online

Social Work App

Social workers make an essential contribution to society, both to individuals and to the communities that need them most. And when you wear many hats – as an advisor, support provider, and advocate – work can get very hectic.f

It’s why many professionals are beginning to embrace social work apps and software as a way to help others effectively while keeping all those balls in the air. This article will show you how the right app can help you make a bigger positive impact and reach those you help with ease and efficacy.

Before you read on, we think you’ll love our 30-day trial of Quenza. Quenza is our specialized social work app to help you upgrade your professional practice, and will give you all the tools to augment your impact while helping your clients wherever you are.

How To Perform Online Social Work

Digital tools can be incredibly valuable additions to a social worker’s toolkit, enhancing both your professional practice and the degree to which you empower others.

Whether you use them to interact directly with others, or as a way to organize your materials, social work apps and software are capable of performing several functions.

Among other things, for instance, they can help you:

  • Design resources, like informative frameworks and models, educational handouts, pamphlets, worksheets
  • Share your materials with relevant communities and individuals, even improving your reach with certain demographics such as young adults
  • Build engagement with those you help, e.g. using multimedia in your programs or creating online therapy games
  • Stay in more frequent touch with clients, even improve your communication with hard-to-reach individuals through virtual channels like instant messaging
  • Develop and implement outreach programs to educate, inform, and empower communities
  • Monitor your clients’ wellbeing with digital assessments, or interactive tools like mood trackers, behavior diaries, and habit journals
  • Counsel or coach individuals and groups with customized or personalized activities, interventions, and exercises, and even
  • Keep your client information organized in one centralized, convenient, and secure online system.

9 Benefits of Using Digital Social Work Tools

Social work apps can play a critical role in reducing social inequalities by making your resources and services more widely available.

In professions that revolve around relationships, such as counseling, therapy, and social work, it’s not unusual for first-time practitioners to worry that technology will detract from, rather than adding their human interactions.

When the right apps are used properly, however, digital social work tools can have the opposite effect.

The key to using social work apps to enhance your impact, experts argue, is to appreciate them for what they are – tools to augment and enhance your practice, rather than a replacement for your client relationships.

According to a study by Papouli and colleagues, online platforms can be a vital way for you to help clients:[1][2]

  • Access peer support or feel less isolated, for example, when you create virtual discussion or support groups
  • Manage mental health conditions or cope with social difficulties, e.g. when you offer e-counseling, or connect them with psychosocial support and resources
  • Augment or support their development when you organize online classes or provide self-paced e-courses
  • Improve their physical wellbeing, for instance, when you provide self-management interventions and tools, and
  • Get more involved with communities, e.g. by promoting volunteer or outreach activities with programs.
Quenza Chat Social Work App
Social work apps like Quenza (pictured) include tools like chat to help you reach isolated individuals and underserved communities.

From a bigger picture perspective, social work apps can also play a critical role in reducing social inequalities, by making your resources and services more widely available.

Not only are they more easily available to clients in remote locations, which can be a key limiting factor for face-to-face visits, but social work apps also have a few practical benefits.

Alongside personal interactions, they can be:

  • Affordable: Allowing your clients to get help without transport costs or time off work
  • Convenient: Digital meetings are quicker for clients to attend, and a more efficient way for you to meet several clients back to back
  • Engaging: For children, teenagers, and young adults especially, social work apps can be a novel and fun experience
  • Organized: By collecting data for you, and keeping it together without any of the stress of paper client files.

For more on the value of digital tools for social workers, read our article Social Workers Toolbox: 6 Best Interventions & Software.

Best App and Software For Social Workers

The ability to accomplish your core tasks from a digital device is convenient, especially for busy support workers, counselors, and advisors who are often on the move.

If you’re looking for a social work software solution that can work for you and enhance your practice, Quenza is a great all-in-one toolbox for the job.

Designed especially for helping professionals, Quenza’s tools were developed to help you stay organized, communicate with clients, and support those in the societies you serve.

Client App Quenza Social Work App
Quenza’s social work app (pictured) is free for clients to download and lets you send notifications, share materials, and stay in touch between appointments.

6 Ways Quenza’s Toolbox Can Help You

Check out this table for a little look at 6 ways Quenza’s features and tools will work for you.

Quenza’s Tool/Feature

Why It Helps

Use It To…

Activity Builder

Your custom form and content creation tool, speeding up your resource prep by helping you craft digital documents and activities.

  • Design informational resources and handouts from blank templates
  • Build and share interactive online activities, interventions, assessments, or client forms
  • Share e-resources directly with individuals or clients through Quenza’s mobile client portal

Pathway Tools

Your tool for implementing entire digital campaigns, e-courses, outreach programs, classes, and care pathways

  • Structure single Activities into complete coaching or mental health programs
  • Offer workshops and self-paced learning courses
  • Automate outreach campaigns by pre-scheduling content sharing

Quenza Chat

Live, private instant messaging with clients in your Quenza social work app.

  • Client tokens
  • Branded content
  • Custom text, multimedia, and questions
  • Reach geographically remote or mobility challenged clients at any time
  • Stay in touch between social work appointments
  • Check in to confirm/reschedule appointments or remind clients

Client Portal

Your clients’ free, multilingual social work app for Android and Apple – an all-in-one portal for interacting with you and your resources

  • Invite clients to meetings or events
  • Share your personalized or outreach content
  • Send reminders, notifications, and promotions for upcoming dates

Expansion Library

A free library of customizable pre-made Activity and Pathway templates to simplify your resource prep.

  • Personalize coaching or mental health exercises and interventions with client names and your professional logo
  • Customize science-based wellbeing Activities with your own text and information
  • Upgrade lessons, assessments, and worksheets with your own videos, audio files, or images

Results Tracking

Your real-time results tracker, helping you stay organized and informed by collecting client form data and Activity results.

  • Collect confidential client details and assessment responses, and store them privately
  • Motivate clients by sending notifications for incomplete Activities or forms
  • Reach out to clients that haven’t been involved or active

A Look At 5 Unique Resources in Quenza

Quenza’s tools and features make it simple to craft fully personalized resources for those you help, whether that’s socially isolated individuals or marginalized communities.

Your Activity Builder is a great way to design digital copies of your paper-based client handouts or even craft new, multimedia-rich assessments and worksheets from the ground up.

You can use your Pathways tool to create entire campaigns, outreach programs, or even use Quenza as online learning software by developing your own e-courses or group workshops, and let others know where they can access the much-needed support when you’re not available.

But one particularly useful tool for busy social workers is Quenza’s Expansion Library; as we’ve seen in the table above, customizing Quenza’s pre-made Activities can be a great way to hit the ground running.

Quenza Expansions Social Work App
Customize assessments, forms, exercises, and Activities from Quenza’s Expansion Library (pictured) to share personalized content with your social work clients.

Why not try personalizing mental health or coaching templates like these examples to include in your handouts?

All of these resources can be customized with your professional logo using Quenza’s white label feature, and additionally, they’re downloadable as PDFs by anyone you help from their own private portal.

Why not try them out now with your Quenza $1 trial?

Final Thoughts

As a social work professional, it’s your job to advocate social change, empower others, and equip them to thrive in their own environments. Social work apps will never be a replacement for the valuable work you do, but they can certainly broaden your reach and deepen your impact.

As you embrace technology to enrich that human experience, do let us know how you plan to use Quenza in your work.

We hope you enjoyed reading this article. To start enhancing your own professional impact, don’t forget to start your $1 trial for 30 days of unlimited access to all of Quenza’s digital social work tools.

Our social work app will improve the way you support others, and give you everything you need to empower, inform, and connect with your clients from any location.


  1. ^ Mclaughlin, H., Scholar, H., & Teater, B. (2020). Social work education in a global pandemic: strategies, reflections, and challenges. Social Work Education, 39(8), 975.
  2. ^ Papouli, E., Chatzifotiou, S., & Tsairidis, C. (2020). The use of digital technology at home during the COVID-19 outbreak: Views of social work students in Greece. Social Work Education, 39(8), 1107-1115.

About the author

Catherine specializes in Organizational and Positive Psychology, helping entrepreneurs, clinical psychologists and OD specialists grow their businesses by simplifying their digital journeys.

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