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Frequently Asked Questions
If your question was not answered in our FAQ below, send us a message and we’ll get back to you!
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Quenza uses a flexible, pay-as-you-grow pricing model. You’re only billed for active clients — clients you’re currently working with. Archived clients are stored safely for free and don’t count toward your billing.
• Your base plan includes up to 5 active clients for $25/month
• You can add more active client slots in blocks of 5 for $15/month per block
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Yes! You can choose a yearly subscription and get 2 months free. It’s the most cost-effective way to commit to your clients long-term while keeping your practice expenses predictable.
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When you exceed your current client capacity, you can easily add another client block (5 additional clients) for $15/month. Your billing will be adjusted automatically, and you'll have immediate access to the increased capacity.
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Yes! Quenza offers a full-featured 30-day free trial with no credit card required. During your trial, you can add up to 5 clients to fully experience the platform.
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Yes, you can downgrade your plan by removing client blocks. However, you'll need to archive sufficient clients to match your desired capacity before downgrading. For example, if you have 12 active clients and want to drop from 3 blocks to 2 blocks (10 client capacity), you'll need to archive at least 2 clients first.
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No. Quenza's pricing is transparent and straightforward. You pay only for your base plan and any additional client blocks you need. All features are included in every plan.
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Yes, for very large organizations or those with unique needs, we offer custom pricing solutions. If your organization requires a higher tier than what's listed on our standard pricing page, or if you have specific requirements, please contact our sales team at [email protected]. We'll work with you to create a tailored pricing plan that best suits your organization's scale and needs.
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The worst thing in the world is having to ask customer support to cancel your subscription. That's why we've made it incredibly easy. Simply log into your account, go to 'Billing', and click 'Cancel Subscription'. This immediately stops future charges. You can also delete your credit card details anytime with one click of a button. Your account stays active until the end of your current billing period. We make canceling and managing your payment info super easy because we're confident in Quenza's value. If you stay, we want it to be because you love the product, not because leaving is difficult.
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When you add a client block mid-month, we'll prorate the charges for the remainder of your current billing cycle. This means you'll only pay for the days you actually use the additional capacity.
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No, you can add as many clients as needed for your practice. Each block of 5 additional clients costs $15/month.
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At the end of your 30-day trial, you'll need to subscribe to continue using Quenza. You can choose the base plan with 5 clients ($25/month) and add extra client sets as needed. If you don't subscribe, you'll lose access to your account until you choose a plan.
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No problem! You can continue adding client blocks of 5 at the regular price of $15/month per block. There's no limit to how many blocks you can add to your account - simply upgrade whenever you need additional capacity. If your organization has unique requirements or you'd prefer to discuss a custom arrangement, feel free to contact us at [email protected]. We're here to support practices of all sizes, from individual coaches to large institutions.
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Quenza accepts all major credit cards. All payments are processed securely through Stripe.
"I enjoy and benefit from Quenza as are my clients. I'm very grateful to have discovered it and get to be utilizing Quenza. Thank you to the Quenza team for taking such great care of your customers and for providing a great resource."

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