1. Purpose

At Quenza, we are committed to providing a high-quality, secure, and scalable experience for all our users—Professionals, Organizations, and their Clients. This Fair Use Policy outlines the boundaries of acceptable use across our platform and website to ensure that no individual or group negatively impacts the service levels available to others.

This policy applies to:

• Use of the Quenza platform (web, mobile, and desktop apps)

• Interactions with the website at quenza.com

• Any associated APIs, hosted services, or content delivery mechanisms

2. Platform Usage Limits

Our infrastructure is designed to accommodate a wide range of professional use cases. However, to prevent excessive strain or abuse, we define "fair use" based on typical behavioral norms among our user base.

Examples of actions that may exceed fair use:

• Excessive volume of automated messages sent in short periods

• Large-scale distribution of activities to thousands of Clients at once

• Unusually high API call rates or repetitive queries that degrade performance

• Excessive file storage or uploads unrelated to client work

• Use of the platform for mass communication campaigns, such as sending bulk newsletters or promotional content to large numbers of Clients

• Rotating Clients through the archive feature to circumvent subscription limits on active Client count

Quenza is not designed or licensed as a marketing automation or bulk email service (e.g., MailChimp, ConvertKit). Activities and messages should be used to support personalized, professional interactions—not for unsolicited or large-scale promotional distribution.

When use exceeds reasonable limits or disrupts service availability, we may apply technical restrictions, including throttling or temporary suspension, in accordance with our Terms of Service.

3. Website Use Expectations

Visitors to our public site (quenza.com) must not:

• Attempt to interfere with site functionality, availability, or security

• Engage in automated scraping or harvesting of content

• Use the site to host or distribute malicious or unauthorized material

This aligns with our [Website Terms & Conditions], which govern fair browsing and information use.

4. Prohibited Conduct

Users may not use Quenza in ways that:

• Violate applicable laws or regulations

• Harass, harm, or exploit others

• Circumvent rate limits or technical safeguards

• Compromise system security or user privacy

• Attempt to reverse-engineer, scrape, or clone platform functionality

Such activities may lead to warnings, usage caps, suspension, or account termination as described in our Terms of Service, Section 9.

5. Monitoring and Enforcement

To protect platform integrity, we monitor system usage metrics such as:

• Bandwidth and file upload volumes

• Messaging and scheduling activity

• Storage allocation and resource consumption

We do not inspect the content of communications or user data except as needed to address technical issues or enforce policy violations, in line with our Privacy Policy.

6. Appeals

If your account has been limited or suspended due to perceived overuse or abuse, you may appeal by contacting us at [email protected]. We are committed to reviewing all cases fairly and reinstating access when appropriate.