Most coaches, therapists, and instructors are used to giving feedback, but are you asking for evaluations about your own helping skills?
Timely feedback is a powerful weapon in your professional development efforts, helping you make a bigger, more significant impact on the lives of others. If you’re not already using feedback forms to assess your approach, solutions, or style, this article will help you fix that instantly.
Using this guide and Quenza’s $1, 30-day trial, you’ll be able to create beautifully branded online feedback forms and share them with your clients from anywhere.
Why Is Asking For Feedback Important?
There will always be a few question marks when you first develop a training program, course, or treatment plan. Some answers are inevitably revealed as time passes and you gain experience, but that learning and refinement process is much, much faster when you proactively seek out feedback.
Feedback forms are a systematic way to learn what your clients like and don’t like. With opinions and thoughts about your offer, you can identify potential improvements, so you’re constantly refining and evolving your solution.
Feedback forms, at their most basic, are a systematic way to learn what your clients like and don’t like.
You can then use their opinions and thoughts about your offer to identify changes that might improve it, so you’re constantly refining and evolving your solution.
If you’re looking to get more specific, asking for feedback helps you gain insight into:
- What you’re “doing right,” and what your clients like to see more of in terms of course design, activity design, ongoing support, and more
- What you could improve on to make your offer more effective, enjoyable, and valuable
- Potential new ideas for products, services, or processes that grow your business.
3 Templates and Sample Feedback Forms
If you’re an online practitioner, a digital feedback form is just another step within a well-crafted virtual coaching program.
While creating your first intake form will, of course, involve some planning or customization, the good news is that you don’t have to develop a new template for each and every client.
These feedback form templates are good examples of surveys that work with all kinds of clients.
Coach Evaluation Form
Quenza’s Coach Evaluation Form template is designed for use at the end of a coaching program or package.
It’s a brilliant questionnaire for getting a broad understanding of how your client felt about your working relationship, the results they achieved with your support, and their overall satisfaction with the coaching experience.
This survey also provides a space for free-form answers, which clients can use to share additional thoughts and observations.
End of Therapy Evaluation
With this End of Therapy Evaluation template, you can develop insights into how your patient felt about their therapy.
Among other things, this customizable feedback form sample dives into their views on the therapeutic relationship, their participation in sessions, and your skills as a helping professional.
You can easily insert this form as a Pathway step to include it at the end of a therapy program. We’ll dive into this in a minute!
Session Rating Scale
Unlike the previous two examples, the Session Rating Scale Expansion, shown below, is designed for use at the end of each coaching appointment.
This brief questionnaire uses Likert scales to explore how a coaching client has felt about various aspects of a particular session, including your coaching relationship, method, and how the experience aligned with their goals.
The Session Feedback Form can easily be adapted for use in employee training programs, therapy, and other virtual learning contexts with custom sections and questions.
Also have a look at our dedicated Workshop article, where we discuss Workshop Feedback Forms with samples and questions.
Questions To Ask: 27 Examples and Ideas
If you’re after more detail and guidance on what to include in your coaching, therapy, or training program feedback form, it’s not a bad idea to get your inspiration from other examples.
Take a look at the following Likert scale questions and think about what might be most relevant for your goals.
- I felt heard, understood, and respected.
- We worked on and talked about what I wanted to work on and talk about.
- The coach’s approach is a good fit for me.
- My coach understood things from my point of view.
- My coach accepted what I said without judging me.
- My coach followed my lead during our sessions whenever that was appropriate.
- My coach began and finished our sessions on time.
- My overall level of satisfaction with the service provided by my coach is…
- Based on my experience, I would recommend my coach to others.
- My therapist respected me and my opinions.
- I could depend on my therapist’s understanding.
- My therapist was sensitive to my strengths and positive attributes.
- I trusted my therapist.
- My therapist recognized the progress I made in treatment.
- It was always easy to follow or understand what my therapist was trying to tell me.
You may also decide to offer services that don’t involve live interactions, such as an online course or workshop.
In these instances, a feedback form at the end of each learning module can help you pin down specific improvements to your material or its delivery.
These example questions from University College London might suit your goals:
- How did this course develop you professionally?
- As a result of taking this course, how likely are you to [learning objective]?
- How relevant were the covered topics to the course?
- Was the information pitched at the right level?
- How clearly were the activities explained?
- Which activities did you find most useful? Why?
- How appropriately were the activities timed for the content?
- Were you provided with many opportunities to interact with fellow students/your tutor on the course?
- Did you receive timely feedback?
- How will you apply what you learned in this course in your job/studies/life?
- Did you receive a satisfactory amount of feedback?
- Which topic(s)/module(s) would you have liked additional/follow-up content for?
Best Online Feedback Form Creator and App
Form creator apps aren’t hard to find online, and the right one for your purposes will depend on how you intend to use your forms.
If you’re also delivering virtual coaching, blended learning, or e-therapy, however, you’re best equipped with a solution that does more than simply design your forms.
Ideally, you should be looking for a coaching app like Quenza that will also:
- Store your forms as customizable templates, so you can personalize or adapt them for different purposes
- Securely deliver them to clients, e.g. through the Quenza client app
- Make it easy for them to complete their forms on a mobile, tablet, or desktop
- Help you nudge your clients when they need a reminder to fill them out, and
- Collect and store your clients’ results, so that you can use their insights to achieve your goals.
Quenza is the only feedback form app that will help you insert your forms directly into therapy or coaching sequences, so that they are automatically delivered at specific points in your program.
How To Create and Send Forms with Quenza
Ready to create a feedback form using Quenza?
Depending on your objectives, you can do this in two ways:
- By designing your own feedback form in Quenza’s Activity Builder, or
- By customizing an Expansion like the feedback form templates above.
Creating a brand new coaching form is an amazingly quick way to digitalize existing paper forms or copy a PDF template, and gives you complete control over how you want to layout your text breaks, sections, and multimedia.
Start by opening a new activity, as we’ve done here:
You can start designing your form using the drag-and-drop fields in the right-hand menu to create an interactive virtual Activity that you can then share with your clients.
Sharing your forms is as simple as:
- Clicking “Send” on your saved, completed form, or
- Inserting your feedback form into a Pathway, by loading your Activity as a step.
You can even keep track of your client or learner’s progress with your form through the Dashboard, as you would with any other Activity!
9 Unique Features Included in Quenza
Designing and sharing a form is just the start of what you can do with a specialized coaching platform like Quenza, which is why an integrated solution is far more useful than relying on various standalone apps.
With Quenza, you can also:
- Feature your unique logo on your forms to promote your practice, organization, or coach branding
- Check in with your learners, employees, or clients using secure, private Quenza Chat
- Stay on top of your clients’ progress using real-time Dashboard tracking, shown above
- Adapt and customize a whole range of coaching, therapy, and learning Expansions besides feedback forms (e.g. exercises, worksheets, assessments, and meditations)
- Document your sessions or classes by client or client group using Quenza Notes
- Coach, teach, or treat entire cohorts of up to 50 participants with Quenza Groups (e.g. team coaching, group therapy, and packages)
- Securely upload, store, and share important files using Quenza Files, to skip the email back and forths
- Offer your clients a free app in their native language
- Send push notifications and reminders on uncompleted Activities (like your feedback form!)
Collecting feedback is one of the most effective ways to “measure and learn” when you’re a provider, so that you’re constantly refining your offer. Best of all, it’s free!
The more you put into designing your feedback form, the more you’ll get out in the way of insights and strategic improvements.
Start by designing your first form using Quenza’s $1 trial, and you’ll be able to evolve your solutions from the first set of client responses.