Switching over to telehealth can be a great way to grow your practice and help more people. As your practice scales, however, online tools often become necessary to help you manage the growing workload.
In this article, you’ll find our honest TheraPlatform reviews and experiences to help you decide whether it’s right for you, as well as how it stacks up against competitors such as Simple Practice and Quenza.
Features of Theraplatform
TheraPlatform includes a range of mental health practice management features for solo providers and teams.
Here is a little more about the core tools and capabilities.
|Billing & Invoicing||✓|
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|Note-taking and Document Management||✓|
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5 Customer Reviews
Let’s look at how other users found TheraPlatform.
Some practitioners enjoyed the security and privacy offered by the platform, and found the telehealth conferencing feature particularly useful:
“The benefits are diverse, it complies with HIPAA, is accessible from anywhere, offers greater support to the session, the videos and audio are of high quality, favors the exchange of resources, the applications are interactive, provides integrated reports and among other things, allows to have unlimited client’s staff.” – Capterra
Others had problems with the videoconferencing, customer service, and scheduling:
“Email reminders were often sent at incorrect times and also included incorrect meeting information (i.e. It’s Tuesday and you schedule a meeting for Thursday, the reminder would say the Tuesday date and a totally different time than what was scheduled — though on your calendar the scheduled time appears correctly for Thursday).” – Capterra
However, some were unhappy with the quality of the telehealth conferencing, reporting some glitches:
“They had great marketing and I was convinced their product would be great. The system was glitchy and I was unable to have “smooth” telehealth interactions with my clients…” – G2.com
Regarding customer service, TheraPlatform received some mixed, but mostly good reviews:
“I really like how easy tech support is and that they listen to their clients. Typically when a complaint is made or a request for a new feature is mentioned, it goes up the pipe line and usually integrated into the already great system.” – Trustpilot
Some practitioners were happy with the pricing, billing, and insurance claims management capabilities:
“I spent a lot of time searching for the “right” EMR. TheraPlatform has been the best of all worlds! Reasonably priced, effective HIPAA compliant teletherapy, included materials if desired, intuitive charting options, and available in-system billing through stripe. Currently I’m taking advantage of the systems ability to generate invoices and Superbills automatically. This EMR is really helping me to run my speech pathology practice more smoothly!” – Trustpilot
Theraplatform vs. Simple Practice vs. Quenza
We also explored several other coaching and mental health software solutions aimed at online therapists and helping professionals.
The table below shows how Theraplatform performed in comparison to two of its closest competitors: Simple Practice and Quenza.
A Look At The EHR
TheraPlatform is a desktop app with no Android or iOS mobile apps to date. We signed up for the 30-day free trial through a web browser to take a look at its many telehealth and mental healthcare features:
- A Client relationship management/EHR function
- Schedule for appointments
- Organizations/team capabilities for Therapists and other Staff
- Billing and invoicing
- A Resources database for uploading and sharing files such as images, PDFs, and other tools
- A Video library
- Reporting functions
We soon discovered that the platform makes it easy for users to transfer over clients from their existing EHR using a template spreadsheet for bulk import.
Adding clients manually was also easy, with options for uploading intake forms and sending them a welcome email with instructions for how to start using TheraPlatform.
The Dashboard itself was easy to navigate – a clear plus for those switching to online therapy for the first time – and the layout was clean and simple, with quick buttons for video tutorials if we needed extra help.
After uploading some services to the Billing function, which allows for simple invoicing, later on, we were quickly able to fill up our schedule with appointments.
While it was helpful that client appointments could be color-coded by status (New, Cancelled, In Session, Finished, Invoiced, and Deleted), we would have preferred the ability to color-code sessions by type (e.g., Group Therapy, Couples Therapy), which is a feature available in some other platforms such as MyClientsPlus.
We then tried to create a centralized library of resources to share with our clients using the Resources function.
Having read good things about TheraPlatform’s whiteboard feature, we thought this might be straightforward. However, while we could share our folders with other therapists, we quickly discovered we could only upload PDFs – image files and documents were not supported. This is a considerable drawback, in our eyes, along with the inability to decide which therapists could view and access a shared Resources folder.
We were able to create a library of videos using YouTube URLs easily, then share these and our PDFs in a test telehealth video conference. Another plus here was the ability to annotate Resources that were shared in our telehealth meeting.
TheraPlatform also includes a useful ToDo function in which we could search for items that required action, such as uninvoiced sessions.
Because TheraPlatform is HIPAA-compliant, clients are assigned a unique ID number when a session is initiated. These are easy enough to start – straight from the calendar – and the platform also comes with a “waiting room” for clients whose appointments have not yet begun.
One useful feature was the ability to record videos of each session, which was simple to learn using the handy tutorials link at the top of the Dashboard. Although our (brief) test meeting went smoothly, it is worth noting that glitches with the audio and meeting reminders are among the most commonly reported problems with TheraPlatform.
Another interesting feature was the ability to share apps with clients during the session on our Pro Plus free trial; these were mostly occupational therapy tools and a few mixed exercises on social skills, reading, and reasoning.
All in all, we found the platform straightforward to navigate and well-designed with therapists and healthcare professionals in mind. While it lacked some features that might benefit coaches, such as MailChimp integration and marketing templates (a feature of Vcita), it is one of the more user-friendly platforms we have reviewed and comes with the useful ability to create customized progress notes, assessments, and session notes.
Target Audience and Pricing
TheraPlaform contains a suite of very useful tools for mental health practitioners such as counselors, pathologists, therapists, and more. With robust EMR capabilities, insurance claims management functions, and specialized templates, it’s distinctly marketed at telemental health practitioners.
Coaches, nutritionists, and other less medically-focused professionals can also make use of its versatile scheduling and billing tools, and as the platform supports multiple providers, it’s great for organizations like clinics and small- to medium-sized practices.
TheraPlatform is particularly great for practitioners who want help with:
- Delivering telehealth services
- Online scheduling and calendar management
- Invoices and billing
- Client relationship management
- Practice management, and
- Note-taking and documentation.
TheraPlatform offers three pricing tiers: Basic, Pro, and Pro Plus. The main differences between the different packages are access to Automated Billing, Insurance Billing, Telehealth Tools, and the ability to add more practitioners to a plan.
Practitioners can choose from:
- Basic: $39/month
- Pro: $40/month
- Pro Plus: $50/month
14 Advantages and Problems
TheraPlatform comes with a robust suite of tools for medical practitioners and online therapists. But can it help you scale your life coaching business or deliver an online workshop?
In our eyes, the platform is distinctly designed for e-mental health professionals and social workers – you’ll find our full list of pros and cons in the table below.
Overall, we found TheraPlatform easy to use and well-equipped for solo therapists up to mid-sized organizations.
Despite its user-friendliness and specialized mental health tools, however, we felt it came up a little short on the content design side of things, with slightly fickle customizable template design tools and a limited resources upload function.
See how it compares to Quenza yourself with our $1, 30-day trial!