What is Blended Coaching? Ultimate Online Practitioner Guide

Blended Coaching

A good coach knows that you meet your client where they are; this goes for both the metaphorical and physical “where.” But if your client is physically far away, it’s tough to meet them in person.

Fortunately, modern technology has made it possible to connect with people anywhere in the world. This is particularly true for coaching, which is why blended coaching is becoming so popular.

Before you begin, we recommend signing up for Quenza’s $1, 1-month trial. Quenza’s unique suite of user-friendly online tools will help you craft and share effective, engaging, and personal interventions straight to your clients’ devices, while running your practice effortlessly from anywhere.

What is Blended Coaching?

Blended coaching should feel familiar: it’s the same coaching relationship, just moved partially online.

It can involve all the same communication, techniques, exercises, and support, but at least some of it is offered via telephone, video chat, messaging, software, or some sort of combination of these mediums.

Blended coaching provides coaches with a way to keep in touch and work with clients who are far away or simply too busy to build in much travel time, and it offers clients a convenient way to get the coaching services and support they want from the right coach for them, no matter where they are in the world.

Coaching technology has been harnessed, applied, and improved upon, particularly in the last few years. Now, it’s not only possible but often preferable to communicate with others either partially or entirely online. Practitioners in many fields have found that a blend of meeting with clients online and in-person can be the ideal combination of interaction, facilitating the pros of both in-person and remote work.

Blended Coaching Model: A Guide

Blended coaching should feel familiar: it’s the same coaching relationship, just moved partially online.

If you’ve typically worked with your clients face to face, but you want to grow your business and work with a broader range of clients, a blended or hybrid model is the way to go.

According to Nudge Coach, these models “involve a combination of in-person and remote programming where online coaching interactions and content are added to traditional 1-on-1, or in-person sessions.”[1]

Most people who are moving towards a blended model already have their in-person coaching foundation but are looking to expand their offerings.

If this sounds like you, you are in a good position to consider the following in your move to blended coaching:[1]

  1. Improving your effectiveness: how can you ensure your clients are successful?
  2. Improving your efficiency: how can you manage your clients at scale?
  3. Increasing the perceived value of your offering: how can you maximize your revenue potential for your offering and time?

Moving at least some of your services online can help you with all three of these considerations.

When you’re building your blended coaching model, you’ll need to consider these components as well:

Ratio of In-Person to Online Interaction

You’ll need to decide what ratio of in-person to online interaction you’d like to have.

Do you want to meet mostly in person with occasional check-ins online? Meet mostly virtual with in-person sessions as needed? Something in between?

It’s up to you! But make sure you think about your ideal ratio before jumping in.

When to Use In-Person vs. Online

You’ll also need to decide at what intervals you want to use in-person vs online sessions.

For example, you could decide to have in-person sessions at regular intervals (e.g., every 4 weeks, every 2 months) with online sessions on an as-needed basis. You could also decide to start with an in-person session, then continue with online sessions going forward.

Whatever schedule you go with, think about what works best with your coaching practice and what will help your clients feel most engaged and supported.

How to Facilitate Online Work

Perhaps the biggest decision you’ll need to make is how to facilitate the work that happens online.

Will you use videoconferencing software? Mainly email and telephone calls? Or perhaps a software designed for online coaching?

The decision is yours, but it’s a good idea to plan for expansion, and that generally requires a dedicated online coaching tool.

Quenza Blended Coaching
All-in-one coaching software like Quenza (pictured) helps you easily deliver the online component of a blended coaching model.

How To Perform Blended Coaching

Blended coaching happens in-person and online, meaning you’ll need to determine what tools you will need to foster good coaching in both mediums.

You probably already have the in-person part down, but you might be wondering how you will do the online part. As noted above, this is where an online coaching tool can come in handy.

With an online coaching tool, you can have the client profiles, notes, resources, billing, communication, and even feedback and evaluation all in one place. And, if you choose a tool that can handle it, you can even have custom, curated pathways of exercises, techniques, and information ready and waiting to send to your clients.

Quenza is one such tool.

7 Ways You Can Use Quenza for Coaching

With Quenza, you can build out a customized coaching practice with all the tools, resources, and exercises that you know work for your clients.

Quenza Blended Coaching Activities
Quenza makes it simple for you to craft, personalize, and send interactive coaching activities with your clients, like the Doors Closed Doors Open Expansion (pictured).

Here are some of the many ways you can use Quenza to boost your coaching game:

  1. You can create or customize your own tools, resources, and exercises that you share with your clients during the coaching relationship.
  2. You can add these to the existing library of evidence-based activities, keeping them all at your fingertips for future use.
  3. Instead of emailing resources or handouts to your clients, you can send materials directly at the click of a button.
  4. You can schedule activities and resources to be sent to your clients at just the right time, allowing you to “set it and forget it” instead of cluttering your calendar with reminders.
  5. When you meet with clients or review the activities they’ve completed, you can take notes via their client profile (where they’re stored safely and securely according to HIPAA standards).
  6. You can monitor your client’s compliance and monitor their progress.
  7. You have the ability to send reminders and nudge your client into completing their homework.

With Quenza, you can streamline your coaching process into pre-designed pathways, funneling your clients through a tried-and-true schedule of intake, assessments, and exercises that are created to help them reach their goals.

It allows you to build an environment that is conducive to client growth and success.

Quenza Blended Coaching Pathways
With Quenza, you can coach others your way, with bespoke activities, pathways, and HIPAA-compliant instant messaging.

6 Unique Tools Included in Quenza

Quenza helps you create this environment through several helpful and unique tools.

These tools include:

  1. The Activity Builder: this drag and drop tool allows you to create activities, resources, assessments, evaluation forms, exercises, and more.
  2. The Pathway Builder: perhaps the most unique tool of all that Quenza offers, the pathway builder allows you to put the activities you’ve created, adapted, or borrowed directly from the library into sequences, creating the perfect pathway for client success. You can even create multiple pathways for different client needs and goals.
  3. The Expansion Library of Activities: this library contains tons of practical, evidence-based activities that you can either drop directly into your pathways or adapt to meet your client’s specific needs.
  4. The Client App: this app helps you keep your clients up-to-date and engaged. They will receive notifications and reminders for any activity they need to complete, helping them stay on top of their tasks and feel a sense of ownership over the process. The app is available in 16 languages so far.
  5. The Client Profile: you can keep organized with client profiles, which store all the relevant information about a client. Create groups of clients to categorize them by client challenges, goals, pathway, or any other aspect. You can also navigate to the client profile when you want to take notes, which you can decide whether you want to share with the client or not.
  6. The Chat Feature: keep in touch with your clients through direct messaging via Quenza. They can reply via the Quenza client app, making it easy to reach clients on the go.

Final Thoughts

Moving to a blended coaching model can be a challenge, but there are tons of tools available to help you make the transition.

Once you find the right tool (or set of tools) to take care of the more mundane aspects of setting up and maintaining a blended coaching practice, you can get back to doing the work you love: helping your clients learn, grow, and thrive. Happy coaching!

If you’re ready to share inspiring, effective online coaching tools under your own brand, don’t forget to start your 1 dollar, 30 day Quenza trial.

You’ll find all you need to craft interactive and engaging worksheets, assessments, exercises, metaphors, and more in Quenza’s unique toolkit for e-coaches, allowing you to take your coaching business online today.


  1. ^ Gambill, M. (2021). Which online coaching business model is right for you? Nudge Coach. Retrieved from https://nudgecoach.com/blog/online-coaching-business-models

About the author

Courtney is currently working as a healthcare workforce researcher for the state of California and is a regular contributor to the Quenza blog. She has a passion for taking research findings and translating them into concise, actionable packages of information that anyone can understand and implement.

Leave a reply

Your email address will not be published.