What is Remote Care? 5 Ways To Support Your Online Clients

Remote Care App

Although remote care existed prior the pandemic and grew exponentially, most experts believe that remote care is now here to stay.

In addition to removing geographic limitations between clients and health care professionals, remote care makes the treatment process more effective.

If you’re ready to join this worldwide online revolution, you’re in the right place.

What is Remote Health Care?

Remote care is the use of electronic devices to provide health care remotely. Remote care requires electronic devices like mobile phones, laptops, and tablets with a reliable internet connection.

An important consideration when providing online care is ensuring that the information exchanged remains secure and confidential.

Depending on where your practice and clients are located, various regulations on information security may apply to you. For example, the Health Insurance Portability and Accountability Act (HIPAA) protects sensitive patient information in the US.

5 Proven Benefits of Remote Care

  1. High client satisfaction: When clients don’t have to commute for appointments, they receive a convenient service. They also save time and are not exposed to undue risks. Research confirms that the majority of patients are satisfied with remote care like telemedicine.[1]
  2. Improved preventative care: When client progress is monitored online, health risks can be identified sooner. For example, a telemonitoring service for coronary artery disease has been successful in preventing secondary coronary disease.[2]
  3. Increased access for disadvantaged communities: With remote care, traditional obstacles are removed for disadvantaged or discriminated communities. This improves access to health care for these communities. [3]
  4. Lower costs for clients and providers: Clients will save costs on commuting. Healthcare providers will save overhead costs such as front desk support.
  5. Increased revenue potential: With the removal of geographical limitations and increased health care access to certain communities, providers will experience an increase in revenue over time.

How To Care For Your Clients Remotely

Some of the tasks that fall into remote care include:

  • Continuous monitoring and reporting of a client’s status – When clients are home, it is still critical to ensure that the treatment is going as planned. Automated reminders and monitoring can save you time while providing better care for clients.
  • Conduct client appointments via phone and video calls – Even without COVID-19 social distancing restrictions, certain demographics such as disabled or elderly clients can benefit from online appointments.
  • Educate clients on widespread medical conditions – When there are pandemics or other outbreaks, you can use remote portals to educate clients on symptoms, diagnosis, and treatment steps.
  • Schedule periodic appointments and check-ins – Most tech-savvy clients appreciate the ability to book appointments online.
  • Email and text reminders for preventative care – Based on clients’ medical history, family history, age, and other factors, they are susceptible to various diseases. An online platform can flag these clients and send them automatic preventative care messages.
  • Issue invoices and process payments – Processing payments take a significant time away from your practice. Online platforms provide ways of automating invoice processing.

6 Ways You Can Use the Quenza App

Regular Reminders for Clients

You can use Activities in Quenza to send reminders to clients. For instance, these activities can prompt clients to report back on how they’re feeling during treatments.

Activities can also be designed to get clients to check their vitals, such as temperature and pressure at home, and report back so you can assess the progress.

Automate Routine Interactions

Pathways let you automate a collection of activities and send them to clients at a predetermined frequency. The feature can be used for post-treatment monitoring and initial intake.

Monitor Progress Through Metrics

The Quenza tracking feature, which is planned to be implemented in Q3 of 2021, will give clients the ability to track and report on metrics. This feature also includes a graph for a visual of the client’s progress.

Process Invoices Faster

Starting Q4 of 2021, you can generate and send invoices to clients easily. Clients can pay with just one click. This feature will integrate seamlessly with our scheduling functionality as well.

Schedule Client Appointments

Quenza will allow you and your clients to schedule appointments online. Appointment reminders will also be automatically sent to the medical professional and the client. The functionality is planned for Q1 of 2022.

Conduct Online Visits

After video conferencing is introduced in Q1 2022, you will be able to conduct secure video and audio meetings via the platform. Practitioners will also be able to record the calls as needed.

5 Features Included In The Platform

Client Chat

Some clients may want to text you or call you if they’re witnessing side effects from medications or for quick questions about the treatment process.

For this purpose, Quenza offers a chat feature that can be used based on client requirements. In addition, information exchanged via the platform is completely safe, and the tool is HIPAA-compliant.

Quenza Chat Software for Life Coaches
The Quenza chat feature lets you answer client questions in a matter of seconds.

Quenza Dashboard

Do you want to get a snapshot of the latest developments at your practice? The Quenza dashboard provides you just that.

The dashboard includes a summary of the latest notifications, active clients, activities in progress, and active pathways.

Quenza Dashboard Software for Life Coaches
The Quenza dashboard gives you a snapshot of your practice.

Client Notes

For every client in your practice, Quenza maintains a client file with details about the client. Client Notes allow you to add notes to this client profile based on each visit and your observations on the client’s progress.

Session notes
You can record notes from each client visit and save them electronically.

Multilingual Client App

The Quenza platform is multilingual and supports Danish, English, German, Greek, Spanish, Finnish, French, Hindi, Italian, Norwegian, Dutch, Polish, Portuguese, Romanian, Russian, Swedish, and Turkish. More languages will be added based on client requests and demand.

This enables non-English speaking clients to connect with your practice, increasing their access to quality health care.

Advanced Linear Scale

This powerful feature will allow you to create your own scales, questionnaires, and surveys. In addition, you can score items and get a visual overview of the submitted data. The feature is planned for Q4 of 2021.

Advanced Linear Scale
The Quenza Linear Scale feature is fully customizable and will let you create your own scales and questionnaires.

Final Thoughts

Although certain instances call for in-person appointments, most interactions for routine and preventative care can be facilitated through remote care.

As discussed above, remote care also opens doors to disadvantaged populations and helps you provide the best possible care to your clients.

Remote care is the way forward, and it’s here to stay for certain types of treatments. Are you ready to upgrade your practice? Then try out the 30-day Quenza trial to see how you can take your practice further.


About the author

Sabrina is a life and career coach, currently working on her ICF accreditation. She is also an experienced freelance writer focusing on mental health and technology. In her past corporate life, she was an automation manager at a bank in Toronto, Canada.

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