Terms of Service
Effective Date: May 6, 2025 Last Updated: 4 August 2026 Version: 2.0
1. Introduction
These Terms of Service (the "Terms") govern the use of the Quenza platform ("Quenza", "we", "our", "us") by both Professionals (such as coaches, therapists, consultants, educators, or other service providers) and their Clients (individuals who engage with such Professionals via the platform).
The Quenza platform is owned and operated by Quenza B.V., a company legally incorporated in the Netherlands.
These Terms apply to all use of the Quenza web, mobile, and desktop applications (collectively, the "app") and to our public website at quenza.com. They govern the legal relationship between you and Quenza B.V. when you access or use any part of our platform or website.
The platform allows Professionals and Clients to interact in secure, purpose-specific Workspaces, where content, communication, assessments, and service-related activities are managed.
By registering for an account or using the app, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not accept these Terms, you must refrain from using the platform.
2. Who These Terms Apply To
These Terms apply to all users of the Quenza platform. Within Quenza, users access the app through a Workspace, which is a private, secure digital environment where Professionals and Clients interact. Each user role has specific responsibilities, rights, and limitations, as described below:
2.1. Professionals
A Professional is any individual or organization using the platform to offer support services, such as coaching, counseling, therapy, consulting, education, or related practices. Professionals may use the app independently, or as part of a team or organization. These Terms apply regardless of your organizational setup.
By signing up for a Professional account, you confirm that you:
Are authorized to provide services to Clients under the applicable laws in your jurisdiction
Are legally able to enter into a binding agreement with us
Will use the platform solely for lawful, professional purposes
If you work for or under an organization using Quenza, your organization may assign you access as a team member or administrator. In such cases, your account is also subject to any internal governance and oversight determined by that organization.
2.2. Clients
A Client is a natural person who is invited by a Professional to engage via the Quenza platform. Clients may use the app to complete activities, receive messages or resources, communicate with their Professional, and manage their own account preferences.
By accepting an invitation to use the platform as a Client, you confirm that you:
Are at least 18 years of age, or the age of legal majority in your jurisdiction, or have received the necessary consent from a parent or legal guardian
Understand that your access is linked to your Professional and may depend on their continued use of the platform
Clients do not pay for or subscribe to Quenza directly. Access is granted via the Professional, and the Professional remains responsible for the overall structure of your engagement through the app.
2.3. Organizations
Organizations may establish Workspaces to manage multiple Professionals and Clients. In such cases, one or more users will act as administrators with the ability to invite team members, assign roles, transfer Clients between Professionals, and access content and analytics across the Workspace.
Organizational administrators are responsible for assigning access appropriately and ensuring that all internal users comply with these Terms.
3. Account Registration and Access
To use the Quenza platform, you must create a user account. Each account is personal, non-transferable, and linked to your role as either a Professional or a Client. All users must keep their account credentials secure and ensure their account is only accessed by them.
3.1. Creating a Professional Account
Professionals can create an account by signing up through quenza.com or by accepting an invitation to join an Organization's Workspace. You agree to provide accurate and up-to-date personal and/or organizational information when registering.
By creating an account, you confirm that:
You are authorized to act on behalf of yourself or your organization
You will use the platform in accordance with applicable professional and privacy laws
You are at least 18 years of age, or the minimum legal age in your jurisdiction to enter into a binding agreement
We may require identity verification or proof of eligibility at our discretion.
3.2. Creating a Client Account
Clients may only create an account through an invitation from a Professional. Upon receiving the invitation, you will be asked to:
Confirm your email address
Set a secure password
Review and agree to these Terms
By accepting the invitation and creating an account, you confirm that:
You are the intended recipient of the invitation
You are authorized to share any information you provide within the app
You meet the minimum age requirement in your jurisdiction, or have received appropriate legal consent
If you are not ready to create an account, you may still access certain activities through secure, temporary links provided by your Professional. These links do not provide access to a full user account, and their functionality may be limited.
3.3. Login Credentials and Security
All users must keep their login credentials confidential. You may not share your password, or access to your account with any other person. You are responsible for all activity conducted through your account.
If you believe your account has been compromised, you must update your password immediately and contact us at [email protected]. We reserve the right to suspend or block access to any account if we detect suspicious, unauthorized, or harmful activity.
We also strongly recommend:
Using a unique password not used elsewhere
Logging out after each session, especially on shared or public devices
Regularly updating your password
4. Subscription Billing and Refunds
4.1. For Clients
If you are a Client using Quenza, please note that the platform is free for you to use. You are invited by a Professional, and your access is managed by them. You do not pay Quenza and are not subject to any subscription fees, billing, or refund obligations. However, by using the platform, you agree to these Terms of Service.
4.2. For Professionals
Quenza operates on a subscription model with a single plan that includes access to all platform features. Additional usage capacity (e.g., the number of active clients) can be expanded by purchasing optional "client blocks". These blocks are billed separately and are added to your base subscription.
All subscription fees are billed in advance, either on a monthly or annual basis, depending on your selection at sign-up. You can view your billing status and manage your subscription through your account settings.
4.3. 30-Day Free Trial
New Professional accounts are eligible for a 30-day free trial, during which you can explore and use the platform without being charged. No payment information is required to begin the trial.
To continue using Quenza after the trial period ends, you will need to add your payment details before the trial expires. If no payment information is provided, your access to the platform will be suspended until a valid subscription is activated.
4.4. No Refunds Policy
All paid subscription fees (including any add-on blocks) are non-refundable once billed. This includes situations where you cancel your subscription or close your account before the end of a billing cycle. We do not offer partial refunds for unused time, features, or active blocks during an ongoing billing period.
4.5. Exceptions
We may consider refunds in exceptional circumstances, such as:
Duplicate or erroneous charges
Extended service disruption caused by technical failures
Billing issues resulting from platform errors
If you believe you are eligible for a refund, please contact us at [email protected] within 14 days of the charge. We will respond within 5 business days and assess each case individually.
Refunds are evaluated on a case-by-case basis to ensure fairness and integrity while maintaining a sustainable platform.
5. Use of the Platform
Quenza is designed to support meaningful, secure interactions between Professionals and Clients. All use of the platform must align with its intended purpose and be carried out in a lawful, respectful, and secure manner.
5.1. License Grant
When you create an account, you are granted a limited, non-exclusive, non-transferable, revocable, and non-sublicensable license to use the Quenza app in accordance with these Terms:
Professionals may use the platform to create, send, and manage content for Clients, communicate securely, track engagement, and organize workflows within their Workspace.
Clients may use the platform to receive and complete content shared by their Practitioner, manage their own account and communication, and engage in secure messaging where available.
This license does not grant you ownership of any part of the app, its infrastructure, or source code.
5.2. Permitted Use
You may only use the platform for its intended purpose:
Facilitating professional-client interaction
Supporting personal development, wellbeing, or therapeutic goals
Managing digital content and communication in a professional setting
You must comply with all applicable laws and regulations while using the platform.
5.3. Prohibited Conduct
You are not permitted to:
Use the platform for unauthorized marketing, spam, or mass email campaigns
Harass, exploit, threaten, or harm any other user
Reverse-engineer, decompile, disassemble, modify, or copy any part of the app
Sell, rent, sublicense, or otherwise exploit the app or its content
Share access to your account with another person
Attempt to interfere with the platform's security, availability, or performance (e.g. through overloading, scripting, hacking, or introducing malware)
You may not use the platform in any context that would require an export control license or violate applicable restrictions. This includes use in relation to nuclear, chemical, or military applications, or by individuals listed on any government sanctions or restricted parties lists.
We reserve the right to restrict access or terminate accounts that engage in prohibited conduct.
5.4. Platform Updates and Modifications
We may periodically update the platform to improve performance, security, and functionality. These updates may include changes to user interfaces, underlying systems, or available features.
You agree to accept such updates, which may be delivered automatically without notice. We are not obligated to support older versions of the app once updates are released.
5.5. Use of the Public Website
Our public website at quenza.com provides information about the Quenza platform and services for general informational and promotional purposes. You agree to use it lawfully and not to interfere with its security, performance, or availability for other visitors.
You may link to our website, provided the link is not misleading, does not imply endorsement or affiliation, and fits the context of the linking site. You may not frame or embed our pages within another website without our written permission, and you may not use our branding or materials in a way that could confuse visitors or infringe our trademark rights. We may request the removal of any link to our website.
We reserve the right to suspend or terminate access to the website for violations of these Terms or applicable law.
6. Content Ownership and Intellectual Property
Quenza respects the intellectual property rights of all users and stakeholders. This section outlines the ownership and use of all content within the platform, whether created by Quenza, a Professional, or a Client.
6.1. Ownership of Platform and Brand
All rights, title, and interest in and to the Quenza platform, including but not limited to its software, structure, interface design, layout, database, features, visual elements, source code, and branding, remain the sole property of Quenza B.V. or its licensors.
No part of the platform may be copied, reproduced, modified, published, sold, or exploited without express prior written permission, except where specifically permitted by these Terms.
Use of the Quenza brand (logo, name, design assets) requires our written authorization unless used within the boundaries of the app's built-in customization or white-labeling features.
6.2. Content Created by Professionals
Professionals retain ownership over original content they create and store in the platform, including but not limited to:
Custom activities, exercises, and pathways
Uploaded files and templates
Notes and documentation shared with Clients
By submitting content to the platform, you grant Quenza a limited, non-exclusive, royalty-free, global license to store, process, display, and use such content solely for the purpose of delivering the service. This license ends when you remove the content or close your account, unless retention is required by law or to meet obligations to linked Clients.
You are responsible for ensuring that your content complies with applicable laws and does not infringe upon third-party rights.
6.3. Content Created by Clients
Clients retain ownership of all content they provide through their account, including but not limited to:
Completed activities and forms
Uploaded documents and journal entries
Chat messages (where applicable)
Professionals who invite Clients to the platform may access this content solely in the context of their professional relationship. Use of Client data beyond this scope, for example for staff training or marketing, requires the Client's explicit consent.
6.4. Rights to Use Comments or Feedback
If you choose to submit feedback, ideas, testimonials, or suggestions to Quenza (e.g. via email or support), you grant us the unrestricted right to use that input to improve or promote the platform without obligation to compensate you.
You may request not to have feedback attributed to your name, and we will honor that request whenever reasonably possible.
6.5. Use of Quenza-Provided Content
Quenza may provide pre-made content within the platform, including but not limited to Activities, Pathways, Expansions, Files, and templates (collectively, "Quenza Materials").
As a Professional who is part of a Workspace with an active subscription, you are granted a non-exclusive, non-transferable, non-sublicensable license to use the Quenza Materials solely within the platform for the purpose of delivering services to your Clients. This includes customizing, duplicating, and sending such content through the app to individual Clients or groups within your Workspace.
This license does not permit you to reproduce, publish, sell, distribute, export, or otherwise use the Quenza Materials outside the platform without our prior written consent.
You may not:
Download and distribute Quenza Materials as standalone content (e.g. for resale, external training programs, or republishing)
Claim authorship or proprietary rights over original Quenza Materials
Use our materials in external systems or services not operated by Quenza
Your license to use Quenza Materials automatically terminates when your subscription ends or is suspended. Continued use after that point is not permitted.
6.6. Contributions to Our Website
If you submit a comment, testimonial, review, or other content through our website, our community, or a public forum we operate, you grant Quenza a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content as needed to operate and promote the website and the platform. You retain ownership of what you submit.
You confirm that you have the right to post the content, that it does not infringe any third party's rights, and that it is not defamatory, obscene, harmful, or unlawful.
We may moderate, edit, or remove any contribution at our discretion, and you may ask us to stop using a contribution at any time by emailing [email protected].
7. Data Protection and Privacy
Quenza is committed to safeguarding the privacy and integrity of all personal data processed through the platform. This section outlines how data is handled, the roles of each party, and the obligations that apply.
7.1. Data Controller and Processor Roles
Professionals (or their Organization) act as the data controller for all personal data collected from Clients via the platform.
Quenza acts as a data processor, meaning we process data on behalf of and under the instruction of the Professional or Organization.
For personal data related to Professionals themselves (e.g. email address, login history), Quenza is the data controller, as outlined in our Privacy Policy.
7.2. Client Data
Client data may include names, email addresses, profile information, completed activities, uploaded files, notes, chat messages, and other personal or sensitive information shared within the app.
Professionals are responsible for ensuring that:
They have a valid legal basis for processing their Clients' personal data
Clients are informed of how their data will be used
Client data is only used for its intended therapeutic, coaching, or professional purpose
Clients have the right to access, download, or request deletion of their personal data, and such requests should be directed to their Professional, who acts as the data controller.
7.3. Data Access Within Workspaces
If a Professional is part of an Organization, designated administrators within that Organization may access Client and Practitioner data (with the exception of private chat messages) for the purpose of managing team workflows and service continuity.
Organizations are responsible for assigning, managing, and revoking internal access rights according to applicable privacy and security standards.
7.4. Quenza's Commitments as Processor
When acting as a processor on behalf of Professionals or Organizations, Quenza agrees to:
Process personal data exclusively under the documented instructions of the data controller (the Professional or Organization)
Host Client and Professional data in Germany
Protect personal data in transit using encryption
Not access, sell, or use personal data for our own purposes
Notify the controller without undue delay in the event of a personal data breach or unauthorized access
Engage only carefully selected sub-processors who are bound by equivalent data protection obligations
Take appropriate technical and organizational measures to protect the integrity, confidentiality, and availability of personal data
7.5. Data Security and User Responsibility
All users are responsible for:
Securing the device and network used to access Quenza
Keeping login credentials confidential
Avoiding the use of public computers or unsecured networks to access sensitive data
Professionals are also responsible for ensuring that their Clients are made aware of security best practices and the importance of data protection within their own accounts.
7.6. Data Deletion and Retention
Client Data
Professionals are responsible for managing and deleting the personal data of their Clients when such data is no longer needed, or upon a valid deletion request.
Under the GDPR and other applicable privacy laws, Clients may submit a request to their Professional to access, export, or permanently delete their data. Professionals are required to respond to such requests in a timely and lawful manner.
If a Client is unable to reach their Professional or does not receive a response, they may contact Quenza directly at [email protected]. Upon verifying the request and the Client's identity, Quenza may assist in fulfilling the request by coordinating with the Professional or, if necessary, taking technical steps to delete the data.
Professional Accounts
Professionals may delete their own account at any time from within the app.
Upon deletion, their access is removed and their personal data is scheduled for removal, subject to applicable legal retention obligations.
Content created by a Professional (such as Activities or Pathways) and Client data linked only to their account may be deleted unless transferred to another Practitioner within the same Workspace.
Workspace Deletion
Workspace administrators have the authority to permanently remove a Workspace and all associated Practitioner accounts and data.
Once a Workspace is deleted, all user accounts and data linked exclusively to that Workspace will be permanently erased after a defined processing period unless otherwise required by law.
Quenza retains no rights to continue storing or using personal data beyond the purposes for which it was collected and as permitted by law.
7.7. Sensitive and Special Category Data
Professionals may use the platform to record information about Clients that is sensitive by nature, including information relating to physical health, mental health, wellbeing, or diet. Quenza does not require such information to be recorded in order for the platform to function. What a Professional records about a Client is decided by that Professional.
Where a Professional records such information, the Professional warrants that, before entering it into the platform, they have a valid legal ground to process it under the law applicable to their practice, including Article 9(2) of the GDPR where that applies, and that they have given their Clients any notice, or obtained any consent, that law requires.
The Professional is responsible for determining what information is appropriate to record on the platform given their professional obligations, their regulatory obligations, and the expectations of their Clients.
Quenza is not a HIPAA compliant service and does not offer Business Associate Agreements. If your practice is subject to HIPAA, or to a comparable health information law in your jurisdiction, you are responsible for determining whether use of the platform is consistent with your obligations under that law. Nothing in these Terms or in the platform should be read as advice on whether your use of Quenza satisfies any regulatory requirement that applies to you.
8. Account Closure and Termination
Users can choose to close their account at any time. Quenza may also suspend or terminate access in accordance with these Terms. This section outlines what happens in both scenarios.
8.1. Client Account Closure
Clients can request account deletion directly from within the platform or by contacting their Practitioner. Upon deletion:
Access to the Client account will be immediately revoked
The Client's data will remain visible to their Practitioner for as long as the Practitioner retains it, or until it is deleted
Clients may request data erasure at any time by contacting their Practitioner, who is responsible for fulfilling such requests under applicable law
If a Client is unable to reach their Practitioner or the Practitioner does not respond within a reasonable timeframe, the Client may contact Quenza directly at [email protected]. Upon verification, Quenza will assist in facilitating the deletion of the Client's data in accordance with applicable privacy laws.
8.2. Professional Account Closure
Professionals may close their account at any time through their account settings. Upon closure:
Access to the account is immediately revoked
The Professional's content (e.g. Activities, Pathways, notes) and associated data may be deleted unless transferred to another Practitioner within the same Workspace
The Professional remains responsible for properly handling and deleting any Client data still under their control
We recommend exporting all data prior to initiating account closure. Once deletion is completed, the action is irreversible.
8.3. Workspace and Organization Closure
Workspace administrators have the ability to:
Close individual Practitioner accounts
Permanently delete the entire Workspace, including all associated data and user access
Once a Workspace is deleted:
All Professional and Client accounts tied exclusively to that Workspace will be disconnected
Associated content and data will be permanently erased after processing, unless retention is legally required
8.4. Termination by Quenza
Quenza reserves the right to suspend or terminate any account, or restrict access to specific features, at our discretion and without liability, if:
These Terms are violated
Required by law or regulatory order
The account is inactive for a prolonged period and no longer linked to an active Workspace
Continued use poses a risk to the security, integrity, or operation of the platform or its users
In most cases, we will notify the affected user and offer a reasonable opportunity to resolve the issue before proceeding with termination.
9. Suspension, Restrictions, and Fair Use Enforcement
Quenza is committed to providing a reliable, secure, and scalable experience for all users. To ensure this, we reserve the right to take appropriate action when usage patterns exceed reasonable expectations or when Terms are violated.
9.1. Suspension or Restriction of Access
We may suspend, restrict, or revoke access to the platform (in full or in part) without prior notice if:
A user violates these Terms, the Privacy Policy, or applicable laws
We detect or reasonably suspect unauthorized use, fraud, abuse, or a breach of security
A user's behavior negatively impacts the experience, privacy, or security of others
We are legally required to do so by a court order, regulatory authority, or law enforcement agency
In cases where feasible, we will notify the affected user and provide an opportunity to resolve the issue before enforcing suspension or termination.
9.2. Fair Use Policy
To protect platform performance and availability, Quenza maintains a Fair Use Policy, which defines reasonable limits on resource consumption, including but not limited to:
Frequency of automated messaging
Volume of content sent to Clients or groups
Storage and file upload activity
API or system calls that could degrade performance
Use of the platform for mass communication campaigns, such as sending bulk newsletters or promotional content to large numbers of Clients
Rotating Clients through the archive feature to circumvent subscription limits on active Client count
Quenza is not designed or licensed as a marketing automation or bulk email service. Activities and messages should be used to support personalized, professional interactions, not for unsolicited or large-scale promotional distribution.
All users agree to comply with the Fair Use Policy. Excessive or abnormal usage beyond what is typical for a Professional or Organization account may result in throttling, usage limits, or temporary suspension. Repeated or deliberate overuse may lead to permanent account restrictions.
9.3. Appeals and Resolution
If your account has been restricted or suspended, you may contact us at [email protected] to request an explanation or appeal the decision. We will review the matter promptly and fairly.
We are committed to resolving misunderstandings in good faith and will reinstate access when appropriate.
9.4. System Monitoring and Performance Safeguards
To maintain the security, stability, and availability of the platform, Quenza reserves the right to monitor system usage. This may include:
Monitoring for excessive use of storage, automated messaging, or bandwidth
Tracking system load caused by account activity or integrations
Identifying behavior that may signal unauthorized access, misuse, or abuse
Monitoring is conducted solely for technical, operational, and compliance-related purposes. Quenza does not access the content of user communications or Client data unless legally required, or necessary to investigate a specific issue under these Terms.
All monitoring is carried out in accordance with applicable data protection laws and internal security procedures.
10. Liability and Disclaimers
The Quenza platform is a digital tool intended to support communication, content delivery, and practice management. It does not provide clinical, diagnostic, therapeutic, or emergency services. All use of the platform is subject to the limitations described below.
10.1. Platform Provided "As Is"
The platform and its contents are provided on an "as is" and "as available" basis, without any warranty or guarantee of fitness for a particular purpose, accuracy, reliability, availability, or uninterrupted service.
We do not guarantee that the platform will always function without errors, disruptions, or loss of data. Users are responsible for maintaining appropriate backups and records outside the platform, especially where data retention is critical.
10.2. No Medical or Legal Advice
Quenza does not provide, and is not responsible for providing, medical care, therapy, legal guidance, or crisis support. Any content or features within the app are meant for informational and professional workflow purposes only.
Professionals are solely responsible for the quality, legality, and appropriateness of the services they provide to Clients, and for complying with any applicable professional, ethical, or legal obligations in their jurisdiction.
10.3. Limitation of Liability
To the fullest extent permitted by law, Quenza B.V., its affiliates, team members, directors, and licensors shall not be liable for:
Indirect, incidental, punitive, special, or consequential damages
Loss of profits, data, goodwill, opportunity, or business interruption
Damages arising from misuse of the app, breach of these Terms, or third-party claims
Quenza B.V. shall only be liable for direct damages that result from a proven breach of these Terms caused by willful misconduct or gross negligence on the part of Quenza.
In any case, our total aggregate liability is limited to the total subscription fees paid by the Professional in the 12 months preceding the incident, or €250 (or equivalent) for Clients, whichever is lower.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury, for fraud, or for intent or gross negligence, and nothing in these Terms affects the mandatory rights of consumers.
10.4. User Responsibility and Indemnification
You agree to indemnify, defend, and hold harmless Quenza B.V. and its affiliates against any claims, damages, liabilities, losses, or costs (including legal fees) arising from:
Your breach of these Terms
Your misuse of the platform
Your violation of any applicable laws or third-party rights
If Quenza receives a claim related to your use of the platform, you agree to cooperate with us in responding or resolving the matter, including joining us in legal defense if needed.
10.5. Force Majeure
Quenza shall not be held liable for any delay or failure to perform obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, internet outages, power failures, government actions, pandemics, strikes, wars, or other unforeseen events.
10.6. Time Limits on Claims
Any claim related to your use of the platform must be submitted in writing within three (3) months of the incident giving rise to the claim. All claims must be initiated within one (1) year of that date, or they will be considered waived and permanently barred, unless a longer mandatory legal term applies in your jurisdiction.
10.7. Use of Third-Party Service Providers
To deliver a reliable, scalable, and secure platform experience, Quenza engages selected third-party service providers to support core operational functions. These may include, but are not limited to:
Cloud hosting and infrastructure providers
Email and transactional messaging services
Analytics and performance monitoring tools
Customer support and ticketing systems
Payment processing providers
We only partner with service providers who meet strong data protection and confidentiality standards. All sub-processors are bound by contractual obligations that ensure compliance with applicable data protection laws, including the GDPR where relevant.
Where legally required, Quenza will inform Professionals or Organizations of material changes to its sub-processor arrangements.
By using the platform, you acknowledge and accept that certain features and services rely on these providers, and that Quenza is not liable for disruptions or failures caused by circumstances beyond our direct control.
10.8. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.
NO INFORMATION OR ADVICE, WHETHER ORAL OR WRITTEN, PROVIDED BY QUENZA OR THROUGH THE PLATFORM SHALL CREATE ANY WARRANTY UNLESS EXPRESSLY STATED IN THESE TERMS.
11. Governing Law and Dispute Resolution
11.1. Governing Law
These Terms, your use of the platform, and the legal relationship between you and Quenza B.V. shall be governed by and construed in accordance with the laws of the Netherlands, without prejudice to any mandatory legal provisions that may apply in your own jurisdiction.
The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
11.2. Jurisdiction
Any dispute between you and Quenza B.V. shall be submitted to the competent court in Amsterdam, the Netherlands, unless a different court is required by mandatory provisions of applicable law.
If you are a Client residing in the European Union and are using the platform in a personal (non-professional) capacity, you may have the right to initiate legal proceedings in your country of residence under applicable consumer protection laws.
All Professionals and Organizations using the platform in a professional or business context agree to the exclusive jurisdiction of the courts in Amsterdam, the Netherlands, and waive any right to bring proceedings in another forum.
11.3. Resolution and Cooperation
Before initiating any legal proceeding, we encourage you to contact us directly at [email protected] so we can try to resolve the issue informally and in good faith. We aim to respond to all legal or contractual concerns promptly and fairly.
12. Changes, Notices, and Contact Information
12.1. Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you through the platform or via email.
The latest version of the Terms will always be available at https://quenza.com/terms-of-service. Your continued use of the platform after any updates constitutes your acceptance of the revised Terms.
If you do not agree to the updated Terms, you must stop using the platform and may request account closure as described in Section 8.
12.2. Notices
Legal notices or formal communications from you to Quenza must be sent in writing to:
Quenza B.V. Braamhoven 7 6225 HN Maastricht Netherlands
We may send notices to you using the email address linked to your account. It is your responsibility to keep your contact details up to date within the app.
12.3. Language and Interpretation
These Terms are written in English. Any translated versions provided are for convenience only. In the event of a conflict between a translated version and the English version, the English version shall prevail.
The headings in these Terms are for reference only and do not affect interpretation. These Terms shall be interpreted in accordance with their fair meaning, not strictly for or against either party.
12.4. Entire Agreement
These Terms, together with the Privacy & Cookie Policy, the Fair Use Policy, and any supplemental agreements or addenda you enter into with Quenza, constitute the entire agreement between you and Quenza B.V. concerning the use of the platform and the website. They supersede any prior agreements, understandings, or communications, whether written or oral, including the separate Terms & Conditions that previously governed quenza.com.
12.5. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.
12.6. Survival of Terms
Any provision of these Terms which by its nature is intended to survive termination shall remain in effect, including but not limited to: Sections on Account Closure, Intellectual Property, Data Protection, Limitation of Liability, Indemnification, and Governing Law.