Yes. The new Quenza has its own app. If you had the old one, download the new version from the App Store or Google Play. Once you are set up, you can remove the old app.

The new Quenza is a fresh, more secure version, so it asks you to set a password the first time you log in. It only takes a moment and keeps your account safe.

No. Everything you have done carries across, including completed activities and anything still in progress. You pick up right where you left off.

First, check your spam or junk folder, as the email sometimes lands there. If you still cannot find it, reach out to your professional directly and they will resend it.

Invitation links can sometimes expire after a while. If yours has stopped working, just ask your professional to send a fresh one.

Yes, in most cases your professional will invite you using the same email address you already use. If you are unsure, they can confirm which address to look out for.

Yes. You can use the mobile app or log in through your web browser, whichever you prefer. Your account is the same on both, so you can switch between them freely.

Yes. Your information stays private and secure, the same as before. Moving to the new Quenza does not change how your data is protected.

Once you are set up on the new Quenza, your old account is no longer needed. Your professional manages this, so there is nothing you need to do.

No. Quenza is always free for clients. You will never be asked to pay to use it or to access your activities.

No. Downloading and using the Quenza app is free for you. There are no hidden costs.