Is this a different app from the one I had before?

Yes. The new Quenza has its own app. If you had the old one, download the new version from the App Store or Google Play. Once you are set up, you can remove the old app.

Why do I have to set a new password?

The new Quenza is a fresh, more secure version, so it asks you to set a password the first time you log in. It only takes a moment and keeps your account safe.

Will I lose my progress or my information?

No. Everything you have done carries across, including completed activities and anything still in progress. You pick up right where you left off.

The invite link does not seem to work. What now?

Invitation links can sometimes expire after a while. If yours has stopped working, just ask your professional to send a fresh one.

Do I use the same email as before?

Yes, in most cases your professional will invite you using the same email address you already use. If you are unsure, they can confirm which address to look out for.

Can I use Quenza on my phone and my computer?

Yes. You can use the mobile app or log in through your web browser, whichever you prefer. Your account is the same on both, so you can switch between them freely.

Is my personal information safe?

Yes. Your information stays private and secure, the same as before. Moving to the new Quenza does not change how your data is protected.

What happens to my old account?

Once you are set up on the new Quenza, your old account is no longer needed. Your professional manages this, so there is nothing you need to do.

Do I have to pay for anything?

No. Quenza is always free for clients. You will never be asked to pay to use it or to access your activities.

Will I be charged for the app?

No. Downloading and using the Quenza app is free for you. There are no hidden costs.

Quenza Classic Migration for Clients

A quick heads-up

Your Quenza is getting an upgrade.

Your practitioner is moving to a new and improved version of Quenza. Everything you have done so far comes with you. Here is what to expect and how to get set up.

1. Go to Quenza and choose "Forgot password"

Go to:

Quenza’s login page

On the login screen, select the Password tab, then tap "Forgot password?" below the password field. Enter the email address you are already using for Quenza.

2. Check your inbox and set your password.

We'll email you a secure link. Open it, choose a password, and your account is ready. If you don't see the email, check your spam or junk folder.

3. Download the iOS or Android app

You're now ready to use the Quenza app. Log in with the email and password you just set.

Download for iOS on the App Store
Download for Android on Google Play

4. Turn on your notifications

To keep things calm at the start, we've set your notifications to off. Once you've logged in, switch them on under My Profile.

Take a look first

A quick tour of the new Quenza.

In under two minutes, see exactly what you'll find when you log in, so everything feels familiar from the start.

Two ways to use it.

On your phone or in your browser.

Use whichever you prefer. Your account is the same on both.

The mobile app

The easiest way to stay on track, with reminders and everything in your pocket:

Download for iOS on the App Store
Download for Android on Google Play

In your web browser

Prefer your computer? Just log in through your browser, nothing to install.

Log in to your browser →

FAQ

You might be wondering...

: Yes. The new Quenza has its own app. If you had the old one, download the new version from the App Store or Google Play. Once you are set up, you can remove the old app.

: The new Quenza is a fresh, more secure version, so it asks you to set a password the first time you log in. It only takes a moment and keeps your account safe.

: No. Everything you have done carries across, including completed activities and anything still in progress. You pick up right where you left off.

: Invitation links can sometimes expire after a while. If yours has stopped working, just ask your professional to send a fresh one.

: Yes, in most cases your professional will invite you using the same email address you already use. If you are unsure, they can confirm which address to look out for.

: Yes. You can use the mobile app or log in through your web browser, whichever you prefer. Your account is the same on both, so you can switch between them freely.

: Yes. Your information stays private and secure, the same as before. Moving to the new Quenza does not change how your data is protected.

: Once you are set up on the new Quenza, your old account is no longer needed. Your professional manages this, so there is nothing you need to do.

: No. Quenza is always free for clients. You will never be asked to pay to use it or to access your activities.

: No. Downloading and using the Quenza app is free for you. There are no hidden costs.