30-day money-back guarantee

If you are not satisfied with Quenza, you can request a full refund within 30 days of your payment. We will refund you in full. You do not need to give a reason.

How to request a refund

Email [email protected] from the address on your account, or contact our payment provider directly through their buyer support. We respond to refund requests within 2 business days, and refunds are processed to your original payment method.

Free trial

New accounts include a 30-day free trial. No payment details are needed to start it, and you are not charged until you choose to subscribe. The guarantee above applies to your payment, separately from the trial.

Cancelling your subscription

You can cancel at any time from your account settings. Cancellation stops future billing and takes effect at the end of your current billing period. You keep access until then.

Cancelling and requesting a refund are different things. If you want your money back as well as stopping future payments, request a refund using the details above.

Questions and complaints

If something has gone wrong, email [email protected]. We aim to respond to every message within 2 business days and to resolve complaints within 10 business days. If we need longer, we will tell you why and when to expect an answer.

Contact

Quenza B.V.
Braamhoven 7
6225 HN
Maastricht
The Netherlands
[email protected]